Refund policy

We stand behind delivery.

Effective July 28, 2026

Delivery problems

If your paid report does not arrive, is attached to the wrong result, or cannot be opened, contact support within 14 days. We will first re-deliver or correct the report. If we cannot provide a usable report, we will refund the purchase.

Duplicate charges

Verified duplicate charges for the same report will be refunded.

Personalized digital product

Because the report is personalized and generated immediately after payment, change-of-mind refunds may not be available after delivery where permitted by law. This policy does not limit rights that cannot legally be waived in your location.

How to request help

Email support@innerfacet.com from the address used at checkout and include the approximate purchase date. Never send full card details by email.